Returns & Refund Policy

At Kayleigh Marie Designs, I believe that every home should feel vibrant, beautiful, and uniquely yours—but just as importantly, the choices we make in decorating our spaces should feel good too. That’s why I strive to be as eco-friendly and sustainable as possible, from carefully selecting high-quality materials to working with ethical manufacturing partners.

This page is here to help you care for your new artwork and cushions while ensuring you can recycle and repurpose the packaging that comes with them.

If you have any questions, feel free to reach out via the Contact Page!

Returns & Exchanges

14-Day Return Window – Customers have 14 days from receiving their order to notify me if they wish to return an item.

Additional 14 Days to Return – After notifying me, customers have a further 14 days to send the item back.

Condition for Returns – Items must be unused, in their original packaging, and in a resaleable condition to qualify for a full refund.

Return Shipping Costs – The customer is responsible for return postage costs, unless the item is damaged.

Refund Processing – Refunds will be issued within 14 days of receiving the returned item. Processing times may vary depending on the bank, typically taking 3–14 days to appear in your account.

Partial Refunds – If an item is returned in unsaleable condition (e.g., damaged or used), a partial refund may be issued at my discretion.

Exchanges

  • I offer exchanges if you’d like a different size or style of print.
  • The original item must be returned first before the exchange can be processed.
  • If there is a price difference between the original and exchanged item, this will be adjusted accordingly.

Damaged or Faulty Items

I take utmost care when packaging orders, but sometimes mishaps occur during transit. If your order arrives damaged, please contact me as soon as possible so I can assist you.

How to Report a Damaged Item:

📩 Website Contact: Please contact me directly through the contact page

📩 Email: hello@kayleighmariedesigns.co.uk
📩 Etsy Orders: Please contact me directly through Etsy.

Include:
✅ Clear photos of the damage
✅ Your order number
✅ A brief description of the issue

I will be happy to offer a replacement or refund for damaged items.

How to Initiate a Return

To start a return or exchange, please contact me via the Contact Form or email me at hello@kayleighmariedesigns.co.uk with your order details.

Once your return is approved, I’ll provide the return address and any necessary instructions.

Exceptions & Non-Returnable Items

  • Custom or personalised items cannot be returned unless they are faulty or damaged.

  • Gift cards are non-refundable.

If you have any questions about this policy, feel free to get in touch. Thank you for supporting a small, independent business! 💛